Information Regarding Sample Collection
Sample Collection and Courier Information
To make sure your water sample reaches our laboratory in the best possible condition for testing, please take note of the following collection schedule.
Our courier partner (UPS) only offers next-day collection, and our laboratory can only receive samples Monday to Thursday. Samples arriving on a Friday would sit over the weekend and fall outside the required testing window. Because of this, you can book your collection on any of the following days:
- Book Friday → collected Monday
- Book Monday → collected Tuesday
- Book Tuesday → collected Wednesday
- Book Wednesday → collected Thursday
Bookings are not available on Thursdays, as this would result in a Friday collection, which our lab cannot accept.
Take your water sample as close as possible to your courier collection time, ideally immediately beforehand. This helps preserve sample integrity and ensures the most accurate results. Full instructions on correct sample collection are provided in the water sampling guidelines included with your sample kit.
